# Returns & Warranty The 2-year warranty always applies, regardless of where you purchased the product. All warranty replacements and repairs are handled directly by us. There is no need to contact the distributor where you purchased it. Also, you don't need the original receipt. As long as you have the unit, we can repair or replace it under warranty. Also, if you can't remember when you purchased the unit or if the 2-year window has already closed, please contact us anyway in case we can help. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.binho.io/returns-and-warranty.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.