> Complete documentation index: [llms.txt](/llms.txt). Markdown versions of all pages are available by appending `.md` to page URLs.

# Contact Us

> Email support@binho.io, call, or use the contact form. We reply within 24 hours. What to include so we can help on the first reply.

| Channel | Use it for |
| ------- | ---------- |
| Email [support@binho.io](mailto:support@binho.io) | Technical questions about adapters, firmware and software; orders, quotes, returns and warranty claims |
| Phone +1 (415) 409-8771 | The same as email |
| [Contact form](https://binho.io/contact/) | General questions, distributor and partnership inquiries |
| [Request a quote](https://binho.io/request-a-quote/) | Pricing and lead time, typically within one business day |
| [my.binho.io](https://my.binho.io) | Account, orders and downloads |

We reply to all emails within 24 hours, usually sooner. Additionally, one of us is usually hanging out on our website chat support for immediate responses.

**Address:** Binho, 42 Dore St, Unit A, San Francisco, CA 94103, USA.

## Try these first

Many questions are answered faster here:

* [**Troubleshooting**](/support/troubleshooting/): a device that isn't detected, USB problems on Linux.
* [**FAQ**](/support/faq/): protocols, calibration, datasheets and other common questions.
* [**Firmware Updates**](/guides/firmware-updates/) and [**Releases**](/releases/): the latest firmware and software.

For orders, quotes and policies, see [Requesting a Quotation](/orders-and-policies/orders-and-shipping/requesting-a-quotation/), [Orders & Shipping](/orders-and-policies/orders-and-shipping/) and [Returns & Warranty](/orders-and-policies/returns-and-warranty/).

## What to include in the email

The more we know up front, the fewer questions we have to ask back:

* **Device:** Nova, Supernova, Pulsar or another Binho product, its serial number, and its firmware version if known.
* **Software:** Binho Mission Control 3, PyCosmicSDK, CosmicSDK or another tool, and its version.
* **Computer:** operating system and version.
* **The goal**, what happened instead, and any error message (copy the exact text).
* **A screenshot or log**, if available.
* **For order questions**, the order number.