> Complete documentation index: [llms.txt](/llms.txt). Markdown versions of all pages are available by appending `.md` to page URLs.

# Troubleshooting

> Troubleshooting: pick a product for its fixes, or find a symptom in the guides that apply to several adapters.

Pick a product for fixes specific to it, including its known limitations.

| Product | Troubleshooting |
| ------- | --------------- |
| [**Binho Atira**](/hardware/atira/) | [Atira Troubleshooting](/hardware/atira/troubleshooting/) |
| [**Binho Pulsar**](/hardware/pulsar/) | [Pulsar Troubleshooting](/hardware/pulsar/troubleshooting/) |
| [**Binho Supernova**](/hardware/supernova/) | [Supernova Troubleshooting](/hardware/supernova/troubleshooting/) |
| [**Binho Nova**](/hardware/nova/) (legacy) | [Nova Troubleshooting](/hardware/nova/troubleshooting/) |

## Guides that apply to several adapters

Find the symptom, then open the page. The Pulsar and Supernova pages above link here, so each fix is written once.

| Symptom | Page |
| ------- | ---- |
| The adapter stops answering, times out, or resets itself | [Adapter Stops Responding](/support/troubleshooting/adapter-stops-responding/) |
| The adapter shows up as a USB drive or as "bootloader", or a firmware file is rejected | [Firmware and Bootloader](/support/troubleshooting/firmware-and-bootloader/) |
| The adapter is not found on Windows or macOS, or a Zadig driver broke it | [Windows and macOS](/support/troubleshooting/windows-and-macos/) |
| The adapter is not found on Linux, or its serial number is empty | [Solving USB Connection Issues on Linux](/support/troubleshooting/solving-usb-connection-issues-on-linux/) |
| [mc3.binho.io](https://mc3.binho.io) does not see or keep the adapter | [Mission Control 3 in the Browser](/support/troubleshooting/web-app/) |

Still stuck? Collect the details listed in [Collect Information for Support](/support/troubleshooting/adapter-stops-responding/#collect-information-for-support) and email [support@binho.io](mailto:support@binho.io).