Contact Us
| Channel | Use it for |
|---|---|
| Email [email protected] | Technical questions about adapters, firmware and software; orders, quotes, returns and warranty claims |
| Phone +1 (415) 409-8771 | The same as email |
| Contact form | General questions, distributor and partnership inquiries |
| Request a quote | Pricing and lead time, typically within one business day |
| my.binho.io | Account, orders and downloads |
We reply to all emails within 24 hours, usually sooner. Additionally, one of us is usually hanging out on our website chat support for immediate responses.
Address: Binho, 42 Dore St, Unit A, San Francisco, CA 94103, USA.
Try these first
Section titled “Try these first”Many questions are answered faster here:
- Troubleshooting: a device that isn’t detected, USB problems on Linux.
- FAQ: protocols, calibration, datasheets and other common questions.
- Firmware Updates and Releases: the latest firmware and software.
For orders, quotes and policies, see Requesting a Quotation, Orders & Shipping and Returns & Warranty.
What to include in the email
Section titled “What to include in the email”The more we know up front, the fewer questions we have to ask back:
- Device: Nova, Supernova, Pulsar or another Binho product, its serial number, and its firmware version if known.
- Software: Binho Mission Control 3, PyCosmicSDK, CosmicSDK or another tool, and its version.
- Computer: operating system and version.
- The goal, what happened instead, and any error message (copy the exact text).
- A screenshot or log, if available.
- For order questions, the order number.