Troubleshooting

Pick a product for fixes specific to it, including its known limitations.

Guides that apply to several adapters

Find the symptom, then open the page. The Pulsar and Supernova pages above link here, so each fix is written once.

Symptom	Page
The adapter stops answering, times out, or resets itself	Adapter Stops Responding
The adapter shows up as a USB drive or as “bootloader”, or a firmware file is rejected	Firmware and Bootloader
The adapter is not found on Windows or macOS, or a Zadig driver broke it	Windows and macOS
The adapter is not found on Linux, or its serial number is empty	Solving USB Connection Issues on Linux
mc3.binho.io does not see or keep the adapter	Mission Control 3 in the Browser

Still stuck? Collect the details listed in Collect Information for Support and email [email protected].